Allen Matkins sknapp@allenmatkins.com https://video.allenmatkins.com en-us Visualplatform http://blogs.law.harvard.edu/tech/rss Allen Matkins episodic no https://video.allenmatkins.com/files/rv0.0/sitelogo.gif https://video.allenmatkins.com http://video.allenmatkins.com/bisnowallen-matkins-la-property <p>Equity Office VP of Operations Charlie Hobey said that in the doom-and-gloom days, operating expenses were the No. 1 focus. A key change in the last five years has been to tilt the pendulum back towards customer service and delivering value. One key item that influences tenant retention is the manager's responsiveness--it doesn't cost a lot of money to be available, answer the phone, and respond to emails, even if you're not solving every issue they have (such as allowing dogs in the building). In addition, a hot link isn't something you slather with mustard on a bun, but Equity's experiment in communicating with tenants in an emergency by directing them to a specific place on the company's website, getting away from the typical phone tree. The firm's also explored Facebook and getting tenants to follow properties on Twitter.</p><p><a href="http://video.allenmatkins.com/bisnowallen-matkins-la-property"><img src="http://video.allenmatkins.com/4465687/38732893/ca4adfcccfd3ca4ad740a0232a01892f/standard/download-5-thumbnail.jpg" width="1200" height="960"/></a></p> http://video.allenmatkins.com/photo/38732893 Mon, 04 Mar 2013 16:00:00 GMT Bisnow/Allen Matkins - LA Property Management - Charlie Hobey, Equity Office Equity Office VP of Operations Charlie Hobey said that in the doom-and-gloom days, operating expenses were the No. 1 focus. A key change in the last five years has been to tilt the pendulum back towards customer service and delivering value. One key item that influences tenant retention is the manager's responsiveness--it doesn't cost a lot of money to be available, answer the phone, and respond to emails, even if you're not solving every issue they have (such as allowing dogs in the building). In addition, a hot link isn't something you slather with mustard on a bun, but Equity's experiment in communicating with tenants in an emergency by directing them to a specific place on the company's website, getting away from the typical phone tree. The firm's also explored Facebook and getting tenants to follow properties on Twitter. Equity Office VP of Operations Charlie Hobey said that in the doom-and-gloom days, operating expenses were the No. 1 focus. A key change in the last five years has been to tilt the pendulum back towards customer service and delivering value. One... Allen Matkins 02:19 <p>Equity Office VP of Operations Charlie Hobey said that in the doom-and-gloom days, operating expenses were the No. 1 focus. A key change in the last five years has been to tilt the pendulum back towards customer service and delivering value. One key item that influences tenant retention is the manager's responsiveness--it doesn't cost a lot of money to be available, answer the phone, and respond to emails, even if you're not solving every issue they have (such as allowing dogs in the building). In addition, a hot link isn't something you slather with mustard on a bun, but Equity's experiment in communicating with tenants in an emergency by directing them to a specific place on the company's website, getting away from the typical phone tree. The firm's also explored Facebook and getting tenants to follow properties on Twitter.</p><p><a href="http://video.allenmatkins.com/bisnowallen-matkins-la-property"><img src="http://video.allenmatkins.com/4465687/38732893/ca4adfcccfd3ca4ad740a0232a01892f/standard/download-5-thumbnail.jpg" width="1200" height="960"/></a></p> Allen Matkins California Property Management Real Estate